EFFECTIVE DATE: 1 January 2020

This Privacy Policy explains how Legal Salhakar (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal information you provide when using our online legal consultation platform (the “Service”). It also describes your choices regarding cookies and similar tracking technologies. The domain name www.LegalSalhakar.com/.in (“Website”), is owned and operated by Legal Salhakar, where such expression shall, unless repugnant to the context thereof, be deemed to include its respective representatives, administrators, employees, directors, officers, agents and their successors and assigns.

This Privacy Policy is to be read with, and is an integral part of, our Terms of Use available. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use.

Please review our Privacy Policy regularly; continuing to use the Services indicates your acceptance. If you disagree with any update, discontinue use.

By accessing or using the Service, you agree to the terms outlined below.

1. Information We Collect

We collect information you provide directly and information automatically generated when you use the Service:

• Personal Information: Name, email address, phone number, company name, billing details, and any other data you submit when registering, booking consultations, or communicating with advisors.
• Consultation Data: Case details, legal documents, chat transcripts, notes, and attachments you share for the purpose of seeking advice.

• Log Data & Device Info
  We collect the data your browser or app shares via Google, Facebook, etc. including IP address, geolocation, browser and device details (model, OS, device ID), plus page visits, timestamps, session duration, language and preference settings. We may also assign you a unique ID to track future visits. Pages visited, features used, timestamps, IP address, browser type, device identifiers, and cookies.
• Payment Information
  When you complete a transaction, we collect your billing name, company, address, contact number, payment method, and IP address, then redirect you to secure payment gateways (e.g., Razorpay, Paytm). We do not retain any credit/debit card or bank account details.

• Support Logs: Correspondence and support tickets created when you contact customer service.

 

2. How We Use Your Information

We process your data for the following purposes:

• To provide and improve our consultation services.
• To facilitate bookings, payments, and secure document exchange.
• To personalize your experience and recommend relevant resources.
• To communicate with you about appointments, updates, marketing offers, and policy changes.
• To provide information to third-parties performing services in support of our delivery of the Services to you.
• To detect, prevent, and address technical issues, fraud, or abuse.
• To comply with legal obligations and enforce our terms of use.
• To enforce this Privacy Policy and our Terms of Service.

 

3. Cookies Policy

3.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help us remember your preferences and understand how you interact with our Service.

3.2 Types of Cookies We Use

• Essential Cookies: Necessary for core functions like authentication, secure login, and payment processing.
• Performance Cookies: Collect anonymous data on page visits, load times, and error logs to optimize site performance.
• Functional Cookies: Remember choices you make (language, display settings) to enhance your experience.
• Advertising/Tracking Cookies: Used by third parties to deliver ads, measure campaign effectiveness, and analyze browsing behavior.

3.3 Managing Cookies

Most browsers allow you to block or delete cookies through their settings. However, disabling essential cookies may prevent you from accessing certain features of the Service. For more information, consult your browser’s help documentation.

 

4. Third-Party Cookies and Tracking

We may permit third-party service providers such as analytics platforms, advertising networks, or social media widgets to place cookies or similar tracking tools on our site. We do not control these cookies; please review the privacy policies of those third parties for details on their data practices and opt-out mechanisms.

 

5. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Vendors who support our operations (payment processors, hosting providers, analytics firms) under confidentiality agreements.
• Professional Advisors: When you engage a third-party lawyer or consultant through our platform, we share only the information necessary to facilitate your consultation.
• Legal and Regulatory Authorities: To comply with subpoenas, court orders, or legal requirements.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, provided the recipient agrees to protect your data under terms no less protective than this Policy.

 

6. Data Security

We implement industry-standard technical and organizational measures including encryption, access controls, and secure servers to protect your data against unauthorized access, alteration, or destruction. However, no system is completely secure; we do not guarantee absolute protection.

Legal Salhakar and its affiliates shall not be liable for any direct, indirect, incidental, or consequential loss of data, including but not limited to deletion, unauthorized access, or failure of storage systems, arising from your use of our services or platform. While we implement reasonable security measures, we do not guarantee absolute protection, and users are advised to maintain their own data backups.

Legal Salhakar and its affiliates shall not be liable for any loss, theft, or unauthorized access of data including incidents resulting from hacking, cyber-attacks, or other security breaches.

7. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Once an account/services deactivation request is received, we will deactivate your account/services and permanently delete all personally identifiable and sensitive information. Non-personal data used for analytics may be retained indefinitely, provided it remains segregated and cannot be linked to any individual.

We retain specific data solely to detect, investigate, and prevent fraud, violations, or misuse of our platform. Such data is stored only for the minimum time necessary, unless required for legal proceedings. If a breach is indicated, the data may be preserved for establishing or defending legal claims. Disclosure of this data is restricted to safeguard our legal mechanisms and rights.

 

8. Your Rights

Subject to applicable law, you may:

• Access, correct, or delete your personal data.
• Object to or restrict our processing of your data.
• Request a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by law.

 

9. Children’s Privacy

Our Service is not intended for children under 18. We do not knowingly collect information from minors. If you believe we have inadvertently collected data from a child, please contact us to request deletion.

 

11. Changes to This Policy

We may update this Privacy Policy at any time by posting a revised version on our website. Please review this page periodically.  If you do not agree to the change, you may discontinue the use of Services.

 

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out to:

Legal Salhakar
Email: Legalsalhakarofficial@gmail.com

Thank you for trusting Legal Salhakar with your personal information. We’re committed to safeguarding your privacy and delivering an exceptional legal consultation experience.